Refund Policy

Refund Policy
This Refund Policy governs all returns, refunds, exchanges, and credit requests for products purchased from our online store. By completing a purchase on our website, every customer acknowledges reading, understanding and agreeing to all terms within this Refund Policy. This policy applies to all electrolyte powder, single-serve hydration packets, variety packs, product bundles and related merchandise sold through our site. Our return window, refund processing timeline, eligibility rules, excluded items, return procedures, and limitation of liability are all defined in this document. If you have any questions about returns or refunds after reading this policy, our support team can be contacted through our Contact page for assistance.

We offer a sixty-day return window for most products sold on our website. The sixty-day period starts on the date your package is marked as delivered by our shipping carrier. Within this sixty-day window, customers may request to return eligible products for a refund. Customers are not required to provide an extensive reason for their return request, but we welcome feedback to help us improve our products and customer experience. We built this generous return window to let customers try our electrolyte hydration products with confidence, knowing they have ample time to test the product and decide if it works for their preferences. Please note that all return requests must be formally submitted to our support team via our Contact page before the sixty-day window expires. Return requests submitted after the sixty-day deadline will not be accepted under any circumstances.

Once we receive and approve your valid return request, we will send you detailed return instructions. Customers are responsible for arranging the return shipment of items back to our designated return address. While we cover shipping and customs duties for outgoing orders to customers, return shipping costs to send products back to our facility are the responsibility of the customer. We strongly recommend customers use a tracked shipping service for return packages and retain the tracking number for their records, as we cannot be responsible for return packages that become lost or damaged while traveling back to us. We are not liable for returned items that are stolen, damaged, or misplaced during the return transit process.

Returned products must meet eligibility requirements in order to qualify for a refund. Items must be returned in their original packaging to the greatest extent possible. Unopened, unused product in original factory packaging meets the return criteria. Partially opened products may still qualify for return and refund if the remaining product is in good condition, as long as the return request is submitted within the sixty-day window. However, we reserve the right to reduce the refund amount in cases where returned items are heavily consumed, damaged, contaminated, or rendered unsellable due to improper handling by the customer. Items that are destroyed, spoiled, contaminated, or altered after delivery cannot be accepted for returns. Customized, personalized, or special limited-edition bundles may have additional return restrictions, which will be noted on the respective product page if applicable.

Once our return warehouse receives and inspects your returned package, our team will validate the condition of the items and confirm your refund eligibility. After inspection approval, refunds will be processed within five to ten business days. The five to ten business day timeline starts on the day we finish inspection and approve your refund request. Refunds will be issued back to the original payment method you used at checkout. The speed at which the refund funds appear in your bank account or card balance depends on your bank, credit card company, or payment processor’s internal processing schedule. Some financial institutions can take additional business days to post refund transactions to your account after we release the refund. We are not responsible for delays caused by your bank or payment provider. All refunds are processed in United States Dollars. If your original payment was made in a different currency, the final refund amount received may fluctuate slightly due to exchange rate changes, bank conversion fees, or card issuer charges, and those bank related fees are not refundable by us.

Partial refunds may apply in certain scenarios. If you return only a portion of the items from your original order, the refund amount will correspond only to the value of the returned products. If returned goods have significant damage, missing packaging, or excessive consumption, we may issue a partial refund instead of a full refund, and we will explain the reasoning for the partial refund decision in our email response to you. We do not offer cash refunds; all refunds are processed back to your original payment method. Store credit may be offered as an alternative option in some cases, but store credit is not mandatory, and customers can choose a refund to their original payment method where eligible.

Exchanges are handled separately from refunds. If you wish to exchange your purchased product for a different flavor or different product variant, you can submit a return request for your current item, receive your refund once processing completes, and then place a new order for the replacement product. We do not offer a direct exchange shipping service where we send out new goods before receiving your returned package.

There are situations where we will deny a refund request. Refunds will be denied if your return request is submitted after the sixty-day return window expires. Refunds are denied if returned products are contaminated, spoiled, intentionally damaged, or incomplete to the point where resale is impossible. Refunds will also be denied if we detect signs of fraudulent return activity, such as returning items that were not purchased from our store, submitting fake return tracking numbers, repeated abusive return requests, or attempting to return products that were already previously refunded. We also cannot process refunds for items that were lost or stolen after successful delivery to your shipping address unless the lost package claim investigation concludes the carrier is responsible for loss.

For orders that we cancel before shipment, a full refund will automatically be processed. This type of pre-shipment cancellation refund does not follow the sixty-day return process, and refund processing still takes five to ten business days after cancellation approval. If you refuse delivery of your package at the time of delivery, the package will be sent back to our facility. Once the returned package arrives and inspection is completed, we can process your refund, but any costs incurred from refused delivery and return transit may be deducted from your refund amount at our discretion.

We limit our liability for refunds to the total purchase price of the products you ordered. Under no circumstances will we be liable for indirect damages, incidental expenses, lost time, lost wages, travel costs, or other consequential losses connected to product returns or refunds. This Refund Policy can be updated and modified over time. Any policy changes are posted on our website, and the policy version active at the time you placed your order applies to your purchase. If you have any questions regarding returns, refund eligibility, return shipping, refund processing timelines, or inspection rules, contact our support team through our Contact page.